At Flowers Epping, we know how important it is for your flowers to arrive looking beautifully fresh and perfectly arranged. As your trusted local Epping florist proudly serving nearby households and businesses, we back every order with our Fresh Flowers Guarantee. We promise that your flowers will arrive in peak condition, ready to brighten up any space or occasion.
If your order arrives with any sign of damage or is not as you expected, please contact us on the same day of delivery. To help us resolve the issue quickly, keep the packaging intact and, if possible, provide a photo of the damage. Our team is committed to making things right, whether your flowers are wilted, significantly bruised, or otherwise not up to the quality you expect from a leading Epping florist.
We carefully select and handle all our flowers to ensure long-lasting quality. Our Fresh Flowers Guarantee covers freshness for a minimum of 3 days from delivery, assuming they are displayed in water and cared for according to the instructions provided. If you believe your flowers have not lasted for this window of freshness despite proper care, let us know so we can investigate and respond appropriately.
Your satisfaction matters to us. If your flowers do not meet our Fresh Flowers Guarantee or have been damaged on arrival, you have two options:
Refunds are processed promptly and are typically made via the original payment method. Please note that minor variations in flower types or colours may occur due to seasonal availability, but these are not considered grounds for refunds unless the substitution fails to reflect the style and value of your original choice.
We take all concerns and complaints seriously, as part of our commitment to continually improving our Epping florist services. To make a complaint, please contact our team with your order details and a description of your concern. We aim to respond within one business day and will do everything we can to resolve your issue fairly and promptly. Your feedback helps us grow and maintain the trust our local community has placed in us.
Flowers Epping is proud to be part of the Epping community, delivering fresh flowers to homes and businesses throughout the area. Your experience matters from the moment you order to long after delivery. That’s why we stand behind every bouquet with clarity and care. Thank you for choosing us as your local Epping florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
