These Terms & Conditions (“Terms”) apply to all online transactions with Flowers Epping. By placing an order through our website, customers based in Epping and the surrounding areas agree to be bound by these Terms. Please read the following information carefully before ordering flower delivery in Epping.
Flowers Epping offers fresh flower arrangements and related floral products available for online purchase and delivery to customers in Epping and the surrounding areas. Our online services are designed to provide a straightforward and reliable experience for ordering flowers for all occasions. References to "we," "our," or "us" relate to Flowers Epping. References to "you" or "your" relate to the customer placing the order.
These Terms & Conditions govern all online flower delivery and product sales made by Flowers Epping to customers in Epping and the surrounding neighbourhoods. Orders accepted and processed outside our standard delivery areas may be subject to additional terms or delivery fees, at our discretion.
3.1 Placing an Order
When placing an order on our website, you are required to select your preferred flowers, add any requested extras, and provide necessary delivery details, including recipient address, contact information, and your personalised message if applicable. Please ensure all information is accurate to avoid any delay in processing or delivery.
3.2 Order Confirmation
Upon successful completion of your order, a confirmation message will appear on the screen and an order summary will be provided. A detailed receipt and confirmation will be sent to the provided contact details. Acceptance of your order is only confirmed once payment has cleared and your order has been reviewed by us for fulfilment feasibility.
3.3 Availability
All flowers and floral arrangements are subject to seasonal availability. We reserve the right to substitute unavailable items with products of equal or greater value and nature, ensuring your original intentions are maintained wherever reasonably possible. If no suitable substitute can be made, we will contact you for further instructions.
4.1 Accepted Methods
Payments for online flower deliveries in Epping must be made at the time of ordering via our secure online checkout. We accept most commonly used UK debit and credit cards, as well as select digital payment methods; details are displayed during checkout.
4.2 Card Security
Your payment data is processed securely; we use reputable payment gateway providers to safeguard your finances. We will never request your card details by phone or email.
4.3 Pricing
All prices for products and delivery services are shown in GBP (£) and include VAT where applicable. Delivery charges are calculated and displayed separately at checkout based on destination and urgency of delivery.
5.1 Delivery Area
Online orders are accepted for addresses within Epping and its immediate surrounding areas. We may, at our sole discretion, accept orders for locations slightly beyond, subject to additional charges. Please check our delivery area at checkout.
5.2 Timing
We strive to deliver your flowers on the requested date. Specific delivery times cannot be guaranteed, and all delivery times specified are estimates. During high-demand periods (e.g., Mother's Day, Valentine's Day, Christmas) delivery times may vary. We recommend ordering in advance for special occasions.
5.3 Recipient Absence
If the recipient is not available at the delivery address, the flowers may be left with a neighbour or in a safe place. If such alternatives are not viable, a card will be left with instructions for rearrangement or collection. Additional delivery attempts may incur extra charges.
5.4 Delivery Confirmation
Once delivery is complete, we consider the order fulfilled. Please inspect your order promptly and notify us of any issues within 24 hours of receipt.
6.1 Cancelling an Order
Orders may be cancelled or amended at no additional cost provided you notify us at least 24 hours before the scheduled delivery. Any requests to cancel or change orders within 24 hours of delivery will be considered at our discretion, and a charge may apply, especially where perishable goods have already been prepared or dispatched.
6.2 How to Cancel or Amend
To cancel or change your order, please log into your online account where possible or notify us via the contact form on our website. Ensure the order number and full details are included to avoid delay.
6.3 Refunds
Refunds for cancelled orders will be processed promptly, using the original method of payment. Where applicable, we reserve the right to subtract any irrecoverable costs incurred prior to cancellation.
7.1 Perishable Goods
As flowers are perishable, returns are generally not accepted. However, you must contact us within 24 hours of receipt if you are unhappy or believe your order does not match the description, so we can assess and resolve your complaint efficiently.
7.2 Non-perishable Items
Other non-perishable goods (such as vases or accessories) may be returned within 14 days of receipt, provided they are unused and in resalable condition. Refunds or replacements for these items are processed on receipt and inspection of the goods.
8.1 Order Accuracy
It is your responsibility to ensure all details provided during ordering are correct, and that the recipient is available to accept delivery on the specified date. Flowers Epping cannot be held responsible for any failed or delayed delivery arising from incorrect or incomplete address information supplied at checkout.
8.2 Care Instructions
Instructions for optimal care of your flowers are included where relevant. We are not liable for any damage resulting from failure to follow these guidance notes.
9.1 Limits on Liability
Flowers Epping’s liability for any loss or damage arising out of or connected with your order is strictly limited to the purchase price of the product you have purchased. This does not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any matter for which it would be unlawful for us to exclude our liability.
9.2 Events Outside Our Control
We are not liable for any failure or delay in delivering your order where such failure is caused by events outside our reasonable control, including but not limited to severe weather, road accidents, strikes, pandemics or force majeure events.
All intellectual property including images, product designs, branding, product descriptions and the website content are the property of Flowers Epping. Use of our materials without permission is prohibited.
We take your privacy seriously and will handle all personal data in accordance with applicable UK data protection legislation. We will use and store your data only for the processing and delivery of your order, or where otherwise legally required. Please refer to our Privacy Policy for more detail.
We reserve the right to amend these Terms at any time to ensure compliance with legal and regulatory standards, to improve our services, or as necessary to reflect changes to our business. Changes will be posted on our website with immediate effect for all subsequent orders.
These Terms & Conditions and any contracts for flower delivery in Epping and surrounding areas are governed in accordance with the laws of England and Wales. Any disputes arising under, or connected with these Terms, shall be resolved by the courts of England and Wales.
14.1 Severability
If any provision of these Terms is deemed to be invalid, illegal or unenforceable, that provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
14.2 Entire Agreement
These Terms constitute the entire agreement between you and Flowers Epping relating to your online purchase.
If you have any questions about these Terms and Conditions, your rights as a customer, or require clarification on any matter connected with online flower delivery in Epping, please use our website contact form. Our team is available during standard working hours to help with your enquiries.
These Terms & Conditions apply to all online customers for flower delivery in Epping and surrounding areas, whether ordering for delivery to an address or for collection by arrangement.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Epping, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Epping.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
